Helplines

In moments of need, there’s always someone there for you.

Before calling a helpline, check the opening times by clicking to their website. It can help to check if the call is free or if there’s a cost involved before calling.

Ask the helpline listener what their confidentiality policy is before speaking with them, so you know what they’re required to do if a caller is suicidal.

If the line is busy, you can check if they offer a web chat or text service, or you can browse for a different service below.

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If you’ve used a helpline and would be like to share your experience with others, please do get in touch. Your experience can help others who are seeking helpline support. If there is a helpline missing that you know of, let us know here.

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GENERAL HELPLINES

Abuse

Refuge

Refuge

0808 2000 247
National Domestic Abuse Helpline

A national support service for women experiencing domestic violence or for family or friends calling on someone else’s behalf.

Rape Crisis

Rape Crisis

0808 802 9999

You will be put through to a Support Worker who will speak with you in complete confidence.

Addictions

UK Narcotics Anonymous

UK Narcotics Anonymous

0300 999 1212

Helpline for addicts who wants to top using and need support remaining drug free.

The National Gambling Helpline

The National Gambling Helpline

0808 8020 133

You can speak with our Advisers one-to-one over the phone or on live chat 24 hours a day, every day of the year. We will listen to what is going on for you, and talk through options for support in your local area, online or over the phone.

Al-Anon Family Groups

Al-Anon Family Groups

028 9068 2368

Helpline for supporting families and friends of problem drinkers.

Bereavement

The Compassionate Friends

The Compassionate Friends

0288 77 88 016

Helpline and support services run by bereaved parents. Support to parents and their immediate families after the death of a child/children of any age and from any cause.

Survivors of Bereavement by Suicide

Survivors of Bereavement by Suicide

0300 111 5065

National Helpline and other support services run by a self help group for people bereaved by suicide.

Cruse Bereavement Care

Cruse Bereavement Care

0808 808 1677

Helpline offering listening support and practical advice related to bereavement, including dealing with an estate, debt and arranging a funeral.

Child Death Helpline

Child Death Helpline

0800 282 986

As bereaved parents, we know how it feels to lose a child and we’re here when you want to talk.

Barnardos Child Bereavement Service

Barnardos Child Bereavement Service

07867372711

Barnardo’s CBS advice line offers professional support and guidance to any adult concerned about a bereaved child or young person. 

Monday, Tuesday, Friday 10am-1pm

Cancer

Children & Young People

National Bullying Helpline

National Bullying Helpline

0300 323 0169

Information and advice for anyone dealing with bullying.

Kidscape Campaign for Childrens Safety

Kidscape Campaign for Childrens Safety

020 7823 5430

Parents Advice Line for parents of children who are being bullied.

Childline

Childline

0800 1111

You can contact Childline about anything. Whatever your worry, it's better out than in. We're here to support you. There are lots of different ways to speak to a Childline counsellor or get support from other young people.

Eating Disorders

Eating Disorders Association NI

Eating Disorders Association NI

02890235959

EDA offers support, advocacy and training services to eating disorder sufferers, their loved ones, professionals and the general public. The peer support service is free and confidential.

24/7 365 Days

Beat Eating Disorders

Beat Eating Disorders

0808 801 0434

You are never alone with your eating disorder. We are here to support people who have or are worried they have an eating disorder, as well as others affected, such as friends and family members.

Finance

Money Helper

Money Helper

08001387777

Whatever your circumstances or plans, MoneyHelper is on your side. Online and over the phone, you will get clear money and pension guidance. We can also point you to trusted services if you need more support.

Monday - Friday 8am-6pm, excluding bank holidays

Make the Call

Make the Call

08002321271

Talk to us about accessing benefits, supports and services you may be entitled to. Don’t rule yourself out. Even if you already claim benefits, own your own home, work, claim a pension, or have some savings, you could be entitled to additional support.

Employers for Childcare

Employers for Childcare

0800 028 3008

Our charity provides free, impartial and confidential advice to parents on the financial support available towards childcare costs as well as other help that you may be entitled to.

Debt Advice Foundation

Debt Advice Foundation

0800 043 40 50

Monday to Friday 8am to 6pm. Free impartial advice on issues relating to debt.

Christians Against Poverty

Christians Against Poverty

08003280006

If you're struggling with the weight of debt we're here to help you. Our service is completely free and available to all, regardless of age, gender, faith or background.

Monday - Thursday 9.30am-5pm

Fridays 9.30am-3.30pm

Business Debtline

Business Debtline

0800 197 6026

Take the first step towards a fresh start with your finances.

Advice NI

Advice NI

0800 915 4604

Providing advice to those who need it most. Advice on Benefits, Personal and Business Debt, EU Settlement Scheme, Tax Credits and other HMRC services. Monday to Friday 9am - 5pm

General

Thirtyoneeight

Thirtyoneeight

0303 0031111, option 2

Thirtyone:eight’s safeguarding helpline is somewhere you can call, anonymously if you wish, to get advice and guidance on anything relating to safeguarding concerns, policy, procedure and practice.

 

The Consumer Council

The Consumer Council

08001216022

The Consumer Council offers free, independent support and advice to all consumers and businesses in Northern Ireland. 

Monday - Friday 9am-5pm

Simon Community

Simon Community

08001712222

Simon Community Northern Ireland is the leading homelessness charity in Northern Ireland. We operate prevention, accommodation and harm reduction services for people at risk of losing their home or who are already homeless.

24/7 365

Samaritans

Samaritans

116 123

Every ten seconds, we respond to a call for help. No judgement. No pressure. We're here for anyone who needs someone.

Rural Support

Rural Support

08001381678

We offer a listening and signposting service for farmers and rural families across Northern Ireland. We can provide face to face support, help you source information and advice about business finance and debt, single farm payments, benefits, mental health assistance and many other issues.

Monday - Friday 9am-9pm

Lifeline

Lifeline

0808 808 8000
Call Lifeline - Available 24/7
Law Centre NI

Law Centre NI

02890244401

Law Centre NI provides free, confidential and independent legal advice and assistance in the areas of social security, employment and immigration and asylum.

Monday - Friday 9am-5pm, excluding public holidays.

Labour Relations Agency

Labour Relations Agency

03300 555 300

The Labour Relations Agency provides information and guidance to anyone in Northern Ireland with a workplace-related query.

Monday - Friday 9am-5pm, excluding public holidays

Housing Rights

Housing Rights

02890245640

Housing Rights helpline provides advice to members of the public on homelessness, social tenancies, renting privately, Housing Executive or housing association rent arrears.

Monday - Friday 9.30am-4.30pm

LGBTQ

Mermaids UK

Mermaids UK

0808 801 0400

Supporting transgender people as well as offering support for parents of trans kids

LGBTQI SWITCHBOARD NI

LGBTQI SWITCHBOARD NI

0808 8000 390

Our volunteers are friendly and understanding and can offer information and support to anyone concerned about sexual orientation.

LGBT Foundation

LGBT Foundation

0345 330 3030

Providing a wide range of services to support lesbian, gay, bisexual and trans people.

Medical

Royal National Institute for Deaf People RNID

Royal National Institute for Deaf People RNID

02890239619

Together, we’ll make life more inclusive for deaf people and those with hearing loss or tinnitus.

Monday - Friday 8.30am-5pm

Positive Life NI

Positive Life NI

0800137437

Positive Life is NI’s only HIV-specific charity. We provide information, advice and support to all people living with, or affected by, an HIV+ diagnoses in Northern Ireland and the border counties from a confidential and safe space.

Monday - Friday 10am-4pm, excluding bank holidays

Northern Ireland Rare Disease Partnership

Northern Ireland Rare Disease Partnership

07704476929 / 07704476930

We offer a virtual support hub to provide information, support and guidance to people living with a rare disease in Northern Ireland.

Monday 9am-4pm

Tuesday/Wednesday 9am-5pm

Thursday 9am-3.30pm

Friday 9am-1.30pm

Macmillan Cancer Relief Cancer Line

Macmillan Cancer Relief Cancer Line

0808 239 37 83

Support for people living with cancer, including friends, families and carers.

Kinship Care

Kinship Care

08000223129

The Caring for Kin Helpline provides free, independent and confidential advice and support to kinship carers throughout Northern Ireland.

Monday - Friday 9am-5pm

Guide Dogs NI

Guide Dogs NI

08007811444

Guide Dogs NI supports adults, children and young people with a visual impairment, as well as supporting friends and family members with a range of canine and non-canine services.

Monday - Friday 9am-5pm, excluding public holidays

Deafblind UK

Deafblind UK

0800 132320

Whether you have questions about sight and hearing loss, would like information about local services, need support with housing or benefits – and everything in between, we can help!

Carers NI

Carers NI

02890439843

The helpline provides a range of general and specialist advice services for carers.

Monday - Thursday 9am-4pm

Cancer Focus Northern Ireland

Cancer Focus Northern Ireland

0800 783 3339

information and support Nurseline for patients and families affected by cancer.

Autism NI

Autism NI

02890401729 (Opt 1)

Autism NI is Northern Ireland's Autism charity. A vital and much in demand service is our Autism NI Helpline, this is often the first point of contact pre and post diagnosis.

Monday - Friday 9am-5pm

24 hour Domestic and Sexual Abuse Helpline

24 hour Domestic and Sexual Abuse Helpline

0808 802 1414

Open to women and men affected by domestic abuse or violence.

Mental Health

SANEline

SANEline

0300 304 7000

Emotional and crisis support for people experiencing mental illness and for their families, carers friends.

OCD-UK

OCD-UK

01332 588112

If you have a query about Obsessive-Compulsive Disorder you can contact the OCD-UK advice line.

Mind Infoline

Mind Infoline

0300 123 3393

Provides an information service where you can ask about mental health problems, where to get help near you and treatment options.

Cause Helpline

Cause Helpline

0800 103 2833

Families, partners, friends caring for mental health. If you are supporting someone experiencing a serious or severe mental illness and need to talk to someone call us.

Calmzone

Calmzone

0800 585858
IT’S GOOD TO TALK

Campaign Against Living Miserably. Help and support for young men aged 15-35 on issues which include depression and suicide.

Anxiety UK

Anxiety UK

03444 775 774

Support and help with anxiety conditions and phobias including panic attacks, ocds, body dysmorphic disorder, social phobia.

Minority Ethnic & Cultural

Migrant Help

Migrant Help

0808 8010 503

We run a free asylum helpline available 24/7/365 and accessible to all asylum seekers in the UK.

Belfast Roma

Belfast Roma

07842310477

The Roma Support Hub deals with queries from people within the Roma community regarding access to housing; benefits including Universal Credit and Child Benefits; discrimination; employment; food banks; Immigration (EUSS); education and many other issues. Please leave a message and an advisor will get back to you as soon as possible.

Monday - Friday 10am-4pm, excluding public holidays

Barnardos Boloh

Barnardos Boloh

08001512605

The Black, Asian and Minority Ethnic family helpline.

Weekdays 10am-8pm

Weekends 10am-3pm

Older People

The Silver Line

The Silver Line

0800 4 70 80 90

Free confidential helpline providing information, friendship, advice to people aged 55 and over.

Hourglass Helpline Services

Hourglass Helpline Services

0808 808 8141

Support for any older person who is experiencing or at risk of any kind of harm, abuse or exploitation or anyone concerned about an older person

Alzheimers Society

Alzheimers Society

0333 150 3456

If you are affected by dementia, worried about a diagnosis or a carer, trained staff are ready to give you the support you need. Information, support, advice and referrals to appropriate organisations.

Age NI Advice Service

Age NI Advice Service

0808 808 7575

We know that growing older doesn't come with a manual. That's why we provide free information and advice to help you on topics as diverse as claiming benefits to care homes.

Parents

Parentline NI

Parentline NI

0808 8020 400

A FREE confidential helpline for parents and carers throughout NI. If you need us, we’re here.

Parenting NI

Parenting NI

0808 8010 722

Parenting NI firmly believes that the best and most effective way to support children is by supporting those who parent them. We're here to listen to your parenting worries and offer reassurance.

NSPCC

NSPCC

08088005000

SPCC Helpline is intended for professionals and members of the public to seek help and advice on child protection issues and to report child protection concerns.

Weekdays 8am-11pm

Weekends 9am-6pm

Gingerbread Helpline

Gingerbread Helpline

0808 802 0925

We offer a range of advice and support services for single parents

Family Action Familyline

Family Action Familyline

0808 802 6666

Supporting adult family members via telephone, text, email and web chat. Text: 07537 404 282

Self Harm

Sexual Health

Positive Life NI Rapid Testing Line

Positive Life NI Rapid Testing Line

028 9024 9268

Positive Life is NI’s only HIV-specific charity. This line provides access to the rapid testing service.

National sexual health helpline

National sexual health helpline

0300 123 7123

If you would like to talk to someone about a sexual health you can call us

Informing Choices NI

Informing Choices NI

02890316100

Informing Choices NI is a sexual and reproductive health charity. We champion informed choices around sex, sexuality and reproductive health and wellbeing through advocacy, counselling, education, information and training.

Monday - Friday 9am-5pm

Suicide

SHOUT

SHOUT

Text: 85258

Shout 85258 is a free, confidential, anonymous text support service if you are struggling to cope and need to talk, our trained Shout Volunteers are here for you, day or night.

 

Lifeline

Lifeline

0808 808 8000

When you call Lifeline, you will speak to a qualified counsellor who can provide immediate help and support. Our counsellors are experienced in dealing with suicide, self-harm, abuse, trauma, depression, anxiety and many other issues.

HOPELINEUK

HOPELINEUK

0800 068 4141

For children and young people under the age of 35 who are experiencing thoughts of suicide
For anyone concerned that a young person could be thinking about suicide


If you are experiencing distress or are in a mental health crisis please contact Lifeline on 0808 808 8000


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