1. Our Privacy Policy

We will process your data in compliance with GDPR. The purpose of the privacy policy is to inform you as a user of www.findhelpni.com about what information we collect when you visit the site, how we use the information, whether the information is disclosed and the ways in which we protect users' privacy.

Find Help NI CIC is a company limited by guarantee (Company Number NI664307) and registered with the Information Commissioner's Office (ICO Registered Number ZB 169 636) 

We are a "data controller" for the purposes of the Data Protection Act 2018 and the EU General Data Protection Regulation 2016 ("Data Protection Law"). This means that we are responsible for the processing of your personal information. For further information about our privacy practices, please contact our Data Protection Officer by:

Writing to Find Help NI, 36 Hamilton Road, Bangor, BT20 4LE
Calling us on 02891888448
Emailing to info@findhelpni.com

We want you to feel secure when using the website. We are committed to respecting your privacy. Below we give an overview of how we do that.


1.1 How we use your information?

We analyse information to see what is most effective about our website in order to help us identify ways to improve and make it more effective. We may also use information for other purposes, which we would describe to you at the point when we collect the information.

a) Storage and management of personal information

Our principal data management system is a Microsoft Dynamics CRM system, which is maintained and developed by a third party processor. This system enables us to efficiently store any information about our members, former members and other stakeholders in a way that ensures adequate security and only allows people who have the right level of authority to access personal information. It also simplifies our responsibilities for data retention and subject access requests.

b) Visitors to our website and social media platforms

When someone visits our website, we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

We use Google Analytics so that we can continually improve our service to you.

We use Easibuild CMS as the content management system for our website - find out more about Easibuild CMS and data protection.

No information will be stored from forms apart from organisation data, which will be stored securely in a Microsoft SQL Database, with all information transferred over a secure connection. All other forms will be emailed immediately through https to Find Help NI secure inboxes.

Where we provide links to websites of other organisations, this privacy notice does not cover how that organisation processes personal information. We encourage you to read the privacy notices on the other websites you visit.

Find Help  NI has a presence on various social media platforms. If you engage with us via these platforms we will not usually collect or store your personal data. Where we are collecting personal data for future use, we will let you know and provide you with details about the intended use. We have a presence on Facebook, Instagram, and TikTok. To find out how these companies use your data and how you can control the way they use your data please refer to their privacy policies, which should be available on their websites.


1.2 What information do we collect when you use www.findhelpni.com?

We collect information indirectly or directly. When you use Find Help NI, we use technology (Google analytics) to collect information indirectly. - such as your internet address. This is commonplace across all internet services to enable investigation of issues such as malicious use. This information is then kept in internet access logs, but does not contain any of your personal information.

We collect information directly from you in a number of ways. One way is by using cookies. Cookies are small files of information that save and retrieve information about your visit to the site, such as how you entered the site, how you navigated the site and what information was of interest to you. This information is collected for a number of reasons, for example, to help develop the website.

The cookies we use identify you merely as a number. If you are uncomfortable about the use of cookies, you can disable them by changing the settings in the preferences or options menu in your internet browser. However, disabling cookies may affect our ability to provide certain aspects of the site to you; if certain cookies are disabled you may not be able to access the site at all.

Depending on what you do on our website, we may collect and store the following types of personal information: name, email address, date of birth, mobile or telephone number, relationship status, gender, sexual orientation, financial details, credit/debit card information, details about your education and career. We will only collect the absolute minimum data that is required for Find Help NI to provide our service and ensure data minimisation principles are met.

In the event that our Privacy Policy is updated, or there is a change in the purpose of our data collection, then we will re-obtain consent as required.

Certain types of personal information are recognised by data protection law as being more ‘sensitive’. So things like sexual orientation, racial or ethnic origin, religious or political opinion, data concerning your health (mental or physical) or your sex life fall into this category.

Find Help NI will only collect sensitive information like this where it informs the provision of the service to you. Whenever we do this, we will state clearly at the time why this information is required. We may also gather sensitive personal information if you choose to share your experiences with us, but we will only do this with your explicit consent. If you’re a young person aged 13 or under you must get the permission of your parent/guardian before providing Find Help NI with any personal information. If you are a user concerned about a minor providing personal information through the website, please report to the Data Protection Officer, Rachel Cooley, Find Help NI - info@findhelpni.com


1.3 Will we disclose your information to, or share it with, other organisations/services?

We do not share data with other organisations or 3rd parties, unless the law permits us to do so. We do not sell individuals' information. We will share it only with our authorised Data Processors, who must act at all times on our instructions as the Data Controller under the Data Protection Act 1998. Before you submit any information, we will make sure you are aware of why we are asking for specific information and it is up to you whether you provide it.


1.4 Your data is kept under secure conditions

The website developers and ourselves take appropriate steps to maintain the security of your data on our site. The open nature of the internet means that data may flow over networks without security measures and may be accessed and used by people other than those for whom the data is intended. Our intention is that this should not happen and we take measures to ensure that it does not.

We have both digital and operational safeguards to make sure your data is secure at Find Help NI. Access to information is reviewed on a regular basis and limited to those people who actually need to access it, and are assigned the permission to do so.

All Find Help NI online webforms are protected by secure end-to-end encryption. Where we pass highly sensitive data over the internet such as credit or debit card details. Find Help NI is PCI (Payment Card Industry) compliant and uses PCI compliant providers to collect this data on our behalf; we don’t store this data on our own systems.

There are, however, inherent risks to passing information over public networks and Find Help NI cannot 100% guarantee the security of data handled in this way.

Find Help NI’s web servers are located in England and Ireland.


1.5 For how long will we keep your personal information?

At Find Help NI, we are committed to retaining your personal information for no longer than necessary in relation to the purpose for which it was first collected. This is in line with guidance from the Information Commissioner’s Office. Find Help NI may hold some types of data for up to seven years.

For example, in the case of financial transactions like donations and purchases, we will keep your personal information for as long as legally required in respect of tax or accounting purposes, which could be anything up to six years after a transaction has taken place.


2. Data Breaches

A data breach occurs when the data for which we are responsible suffers a security incident resulting in a breach of confidentiality, availability or integrity. If that occurs, and it is likely that the breach poses a risk to an individual’s rights and freedoms, we will notify the supervisory authority without undue delay, and at the latest within 72 hours after having become aware of the breach. Our data processor will notify every data breach to the data controller.

If the data breach poses a high risk to those individuals affected then they will all also be informed, unless there are effective technical and organisational protection measures that have been put in place, or other measures that ensure that the risk is no longer likely to materialise.

Find Help NI have made every effort to implement appropriate technical and organisational measures to avoid possible data breaches.

3. Legal Disclaimer

We have taken every care in the preparation of the content of this website, which is designed and provided for people across Northern Ireland. Every situation is unique and advice may change over time. You must therefore exercise your own judgement at all times.

Find Help NI does not warrant or guarantee the accuracy or completeness of the information provided on this site. Find Help NI also acknowledges the use of content taken from other sites and claims no credit for the creation of it.

If you have any doubts as to whether advice/content is currently accurate and applicable to your situation you should consult us via the 'Feedback' tab or e-mail info@findhelpni.com

We can accept no responsibility or liability, which may arise from the use of any of the information on this site. Under no circumstances will Find Help NI  be liable for any loss or direct, indirect, incidental, special or consequential damages caused by the reliance of information on this site.


Your rights and managing your own data

You have the right to request access to the personal information that Find Help NI stores and processes about you. You can ask for corrections to be made to the information we hold or for your personal information to be deleted. You can also ask us to restrict the processing of your personal information or to object to the processing of it altogether. In the event of a request being made to provide, correct or delete information that Find Help NI holds about you, this will be actioned within 60 days of receipt.

We will not charge you for either considering or complying with a request unless it is deemed to be excessive in nature. We will ask you for proof of identity and upon this being successfully verified, you are entitled to obtain the following information about your personal information:

  • The purposes of the collection, processing, use and storage of your personal data.

  • The source(s) of the personal information, if it was not obtained from you.

  • The categories of personal data stored about you.

  • The recipients (or categories of recipients) to whom your personal data has been or may be transmitted, along with the location of those recipients.

  • The envisaged period of storage for your personal data or the rationale for determining the storage period.

  • The use of any automated decision-making and/or profiling.

If you’d like to make a request relating to any of the rights above, please send a request by emailing info@findhelpni.com. Or if you prefer, you can make the request in writing to: Data Protection Officer, Rachel Cooley at Find Help NI, 36 Hamilton Road, Bangor, BT20 4LE. 


How to make a complaint 

If you have any questions about this privacy policy or the way in which Find Help NI handles your personal information, or if you wish to make a complaint, please follow our complaints procedure.

If you’re unhappy with our response, you may then raise your concern directly with the Information Commissioner’s Office: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF Alternatively you can visit the ICO website.


(Last updated 20/06/2023)


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